Ella&Jo PTY Limited — Terms of Service

Last updated: July 2026

This website is operated by Ella&Jo PTY Limited (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Ella&Jo PTY Limited.

We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein or available via hyperlink.

If you do not agree to all the terms and conditions, you may not access the website or use any services.

We reserve the right to update or change these Terms at any time. Continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.

You must not transmit any viruses, malware, or destructive code.

Any breach of these Terms will result in immediate termination of Services.

2. General Conditions

We reserve the right to refuse service to anyone at any time.

You understand that your content (excluding payment information) may be transferred unencrypted across networks and adapted for technical requirements. Payment information is always encrypted.

You agree not to copy, sell, resell, or exploit any part of the Service without written permission.

Headings are included for convenience only and do not affect interpretation.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated.

Material is provided for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to update content at any time but are not obligated to do so.

4. Modifications to Services and Prices

Prices are subject to change without notice.

We may modify or discontinue services at any time without liability.

5. Products and Services

Certain products are available exclusively online and may have limited quantities.

All products are subject to return or exchange according to our Refund Policy.

We make every effort to display product colours accurately but cannot guarantee that your device display will be accurate.

We reserve the right to:

• Limit sales per person, household, or region
• Refuse orders at our discretion
• Discontinue products at any time
• Modify product descriptions or pricing without notice

6. Billing and Account Information

We reserve the right to refuse or cancel any order.

We may limit or cancel quantities purchased per person, household, or order.

You agree to provide current, complete, and accurate billing, shipping, and account information and to update it when necessary.

We may contact you if an order is changed or cancelled.

7. Optional Tools

We may provide access to third-party tools “as is” and “as available” without warranties or liability.

Use of optional tools is entirely at your own risk.

8. Third-Party Links

We are not responsible for third-party websites or their content, accuracy, or practices.

Any transactions with third-party providers are solely between you and them.

9. User Comments, Feedback and Submissions

If you send us ideas, suggestions, or submissions, you agree that we may use them without restriction or compensation.

We may remove content we consider unlawful, offensive, or inappropriate.

You are solely responsible for your submissions.

10. Personal Information

Your personal information is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

We reserve the right to correct errors, inaccuracies, or omissions at any time without notice, including after an order has been placed.

12. Prohibited Uses

You may not use the site:

• For unlawful purposes
• To violate laws or regulations
• To infringe intellectual property rights
• To harass, abuse, or discriminate
• To submit false or misleading information
• To upload malicious code
• To collect personal data of others
• To spam, scrape, or conduct phishing activity
• To interfere with security features

We reserve the right to terminate access for violations.

13. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that use of our service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available”.

We are not liable for:

• Loss of profits
• Loss of revenue
• Loss of data
• Indirect or consequential damages
• Any issues arising from use of products or services

Where liability cannot be excluded by law, it is limited to the maximum extent permitted.

14. Indemnification

You agree to indemnify and hold harmless Ella&Jo PTY Limited from any claims arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any provision is found unenforceable, the remaining provisions remain valid.

16. Termination

These Terms remain effective unless terminated by either you or us.

We may terminate access immediately if you breach any Terms.

17. Entire Agreement

These Terms constitute the entire agreement between you and us and supersede prior communications.

18. Governing Law

These Terms are governed by the laws of South Africa.

19. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.

20. Contact Information

Questions about these Terms should be sent to:

Ella&Jo PTY Limited
Email: orders@ellaandjo.co.za
Address:  Pine Avenue, Cape Town, Western Cape, South Africa