Shipping policy

Ella&Jo PTY Limited — Shipping Policy

Last updated: July 2026

This policy explains how Ella&Jo PTY Limited ships customer orders within South Africa.

Orders are processed within 1–3 business days after payment confirmation.

Shipping fees are calculated at checkout based on your delivery location and selected service.

Estimated delivery times after dispatch:

· Main city areas: 2–5 business days

· Outlying areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays, public holidays, weather, or remote delivery areas.

We use trusted courier partners, including:

· The Courier Guy

· PUDO

· Aramex

Once dispatched, you will receive an email with your tracking details.

Delays may occur due to courier volumes, weather, public holidays, or remote delivery locations.

Please ensure your shipping details are correct before checkout.

We are not responsible for delays, losses, or deliveries to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at ellaandjokids@gmail.com.

If your order is lost or arrives damaged, contact us as soon as possible.

We currently ship within South Africa only.

For shipping questions, please contact us at ellaandjokids@gmail.com.